FAQ's

FAQs

General Questions

What is the 110 Night Trial?

A comfortable sleep for you is Zonkd’s highest priority. This is why we offer free returns and a full refund for any product after 30 nights and within the first 110 nights of your purchase. 

What is the Return Policy?

Please see our return policy.

How long does it take for my order to ship?

We know you can't wait to snooze with Zonkd!  

      • Pillows ship within 1-3 business days

      • Mattresses ship within 3-5 business days

Is there a Warranty for my Zonkd products?

We stand behind all of our products with a Limited Warranty.  Click link for more details: www.zonkd.com/pages/warranty

Do you offer financing for the Zonkd Mattress?

Yes, we’ve teamed up with Klarna who provides qualified customers with monthly payment options. Once you get to the payment method during checkout, choose the option “Slice it.  Pay overtime with Klarna.”  You will then be redirected to Klarna’s website to complete payment.

Do you ship Internationally?

We currently only ship to customers in the United States.

Mattresses

Which firmness is right for me?

- This is a personal preference, but our knowledgeable sleep experts are happy to assist you in choosing the perfect mattress for you. Please contact us at support@zonkd.com for more information.

The Zonkd Soft Mattress is a 4 out of 10 on a firmness scale. It reduces pressure at the heaviest spots on the body, like the shoulders and hips, for better alignment.

The Zonkd Medium Mattress is a 7 out of 10 on the firmness scale. It has a density that is perfectly balanced between soft cushiony comfort and firm support.

The Zonkd Firm Mattress is a 9 out of 10 on the firmness scale. It offers the most support, so waking up with back aches and pains can be a thing of the past.

If you are still unsure which firmness level mattress is right for you, you can take our chiropractor-approved quiz to lead you in the right direction!

Do I need a mattress protector?

A mattress protector is a great way to guard your mattress from everyday accidents.  Be on the lookout for Zonkd Mattress Protector launching soon!

Can I customize the firmness of my Zonkd Mattress?

Yes! We offer 3 different firmness layers. Take our quiz to help you choose which is best for your sleep style.

Will my sheets fit on a Zonkd mattress?

Like a glove…as long as your sheets are compatible with 12” inch high mattresses.

Will the Zonkd Mattress sleep hot?

No! Our conductive copper-gel memory foam layer along with the aerated latex layer makes up our cooling system to dissipate heat away from the body and allow for airflow between the mattress layers.

How much will my mattress weigh?

• Twin- 60lbs.

• Twin XL- 65 lbs.

• Full- 85 lbs.

• Queen- 100 lbs.

• King- 130 lbs.

• Cal King- 130 lbs

What are the dimensions of the Zonkd mattresses?

• Twin- 38” x 75” x 12”

• Twin XL- 38” x 80” x 12”

• Full- 53” x 75” x 12”

• Queen- 60” x 80” x 12”

• King- 76” x 80” x 12”

• Cal King- 72” x 84” x 12”

How soon can I sleep on my Zonkd mattress after I open it?

Almost immediately! The Zonkd Mattress is ready to sleep on within minutes. 

What size box will my mattress arrive in?

No matter which size mattress you choose, the Zonkd box is 19x19x45 inches and easy enough to carry alone or with a friend.

Pillows

How do I clean my pillow?

The Pillow Cores need to be removed from the jacket before cleaning. The Pillow Jackets can be machine washed with cold water on a gentle cycle and tumble dried on low heat with a dryer ball or clean tennis ball.

The Pillow Cores can be spot cleaned by dabbing stains lightly with a clean cloth using gentle detergent and water.

What are the dimensions of the pillows?

Standard/Queen- 20" x 28"
King- 20" x 34"

What size box will my pillow arrive in?

Zonkd Pillow Box- 32” x 18” x 5”

What are the heights of the foundations?

Estate Mattress Foundation- 12.5” with legs, 9” without legs.

Studio Mattress Foundation- 7.25”