FAQs
General Questions
A comfortable sleep for you is Zonkd’s highest priority. This is why we offer free returns and a full refund for any product after 30 nights and within the first 110 nights of your purchase.
Please see our return policy.
We know you can't wait to snooze with Zonkd!
• Pillows ship within 1-3 business days
• Mattresses ship within 3-5 business days
We stand behind all of our products with a Limited Warranty. Click link for more details: www.zonkd.com/pages/warranty
Yes, we’ve teamed up with Klarna who provides qualified customers with monthly payment options. Once you get to the payment method during checkout, choose the option “Slice it. Pay overtime with Klarna.” You will then be redirected to Klarna’s website to complete payment.
We currently only ship to customers in the United States.
Mattresses
- This is a personal preference, but our knowledgeable sleep experts are happy to assist you in choosing the perfect mattress for you. Please contact us at support@zonkd.com for more information.
The Zonkd Soft Mattress is a 4 out of 10 on a firmness scale. It reduces pressure at the heaviest spots on the body, like the shoulders and hips, for better alignment.
The Zonkd Medium Mattress is a 7 out of 10 on the firmness scale. It has a density that is perfectly balanced between soft cushiony comfort and firm support.
The Zonkd Firm Mattress is a 9 out of 10 on the firmness scale. It offers the most support, so waking up with back aches and pains can be a thing of the past.
If you are still unsure which firmness level mattress is right for you, you can take our chiropractor-approved quiz to lead you in the right direction!
A mattress protector is a great way to guard your mattress from everyday accidents. Be on the lookout for Zonkd Mattress Protector launching soon!
Yes! We offer 3 different firmness layers. Take our quiz to help you choose which is best for your sleep style.
Like a glove…as long as your sheets are compatible with 12” inch high mattresses.
No! Our conductive copper-gel memory foam layer along with the aerated latex layer makes up our cooling system to dissipate heat away from the body and allow for airflow between the mattress layers.
• Twin- 60lbs.
• Twin XL- 65 lbs.
• Full- 85 lbs.
• Queen- 100 lbs.
• King- 130 lbs.
• Cal King- 130 lbs
• Twin- 38” x 75” x 12”
• Twin XL- 38” x 80” x 12”
• Full- 53” x 75” x 12”
• Queen- 60” x 80” x 12”
• King- 76” x 80” x 12”
• Cal King- 72” x 84” x 12”
Almost immediately! The Zonkd Mattress is ready to sleep on within minutes.
No matter which size mattress you choose, the Zonkd box is 19x19x45 inches and easy enough to carry alone or with a friend.
Pillows
The Pillow Cores need to be removed from the jacket before cleaning. The Pillow Jackets can be machine washed with cold water on a gentle cycle and tumble dried on low heat with a dryer ball or clean tennis ball.
The Pillow Cores can be spot cleaned by dabbing stains lightly with a clean cloth using gentle detergent and water.
Standard/Queen- 20" x 28"
King- 20" x 34"
Zonkd Pillow Box- 32” x 18” x 5”
Estate Mattress Foundation- 12.5” with legs, 9” without legs.
Studio Mattress Foundation- 7.25”